Store Policies

In-Store & Commercial Return Policy

Due to the liquidated closeout nature and high-volume wholesale pricing of our inventory, return terms vary depending on the specific product category. Our aim is to provide complete clarity prior to order finalization.

Excluded Categories (Final Sale — No Returns)

To keep wholesale margins low for all international and domestic buyers, the following product categories are strictly non-returnable once sold or loaded:

Standard Terms for Allowable Returns

• Packaging Requirements: Any authorized return not packaged in its original, undamaged factory wrapping will be subject to a standard restocking fee (up to 25%).
• Proof of Purchase: All commercial and retail returns must be accompanied by an official original sales receipt or verified bill of lading. No exceptions permitted.
• Time Limit: Return requests must be initiated within 30 days from the original invoice date.
• Management Approval: Every return or exchange remains subject to final review and authorization by Building 9 warehouse management.

Payment Terms & Anti-Fraud Controls

Building 9 accepts multiple secure payment options for local pickups and international procurement contracts. To prevent commercial fraud and protect trade transactions, strict identity protocols are enforced.

Accepted Payment Methods

Cardholder Verification Mandate

Photo ID Requirement: All credit card transactions—regardless of order size—must be accompanied by matching, valid government-issued photo identification. For corporate accounts, authorized purchasing buyer documentation must be presented prior to material release.

Privacy & Commercial Confidentiality Policy

Building 9 values and respects the privacy and commercial security of all global procurement partners and local buyers. Personal and business information collected during transaction processing, quotation requests, or electronic communications will never be sold, rented, or distributed to third-party vendors for marketing purposes.

Furthermore, Building 9 adheres to financial data security standards and does not store unencrypted customer financial credentials or full credit card details on web servers.

Commercial Disclaimers & Product Representation

• Visual Variations: Product imagery on this platform includes both factory stock photography and custom in-house warehouse images. Due to variations in digital rendering, studio lighting, or batch manufacturing runs, actual material color and grain patterns may vary slightly from online representations.
• Price & Inventory Adjustments: All advertised prices, material specifications, and available quantities are subject to change without prior notice based on warehouse turnover. Prior sales are excluded from quote matching.
• Terms of Usage: By placing an order or using this web platform, international buyers and trade clients agree to adhere strictly to all terms, policies, and conditions outlined herein.